Discover The Unknown Benefits of Thalys TheCard

by Malin Schibler, posted 17 January 2014 | 5 comments


Created in 2009, Thalys TheCard is a free loyalty card which allows you to accumulate Miles. It offers many benefits for the occasional or frequent user of Thalys trains. As most travellers are still fairly unaware of it, we thought writing a small blog post about TheCard might be fairly useful.

TheCard Benefits

The complete list of the TheCard benefits can be found on the website of the Thalys loyalty program. These are our favourite benefits:

  1. Ticketless
  2. Flexibility
  3. Miles
  4. Info SMS
  5. Waiting lounges
  6. Partner offers and discounts

1. Ticketless

Thalys now offers you ‘Ticketless’ paperless tickets, which are essentially E-tickets. This means no more queuing at the station or dealing with lost tickets. The best way to benefit from Capitaine Train is to use your Thalys TheCard. Once you have booked and paid for your Thalys ticket, it is automatically stored on your TheCard. So you no longer have to print anything; it’s all organised for you. Simply present your Thalys TheCard on board and voilà! It will save you time and earn you Miles.

It is especially useful to have a TheCard if you need to purchase a ticket which must be picked up at a French SNCF station, and you happen to reside outside of France. For this reason, we always prefer our users to use a Thalys TheCard when booking outside of France.

2. Flexibility

Thalys TheCard now offers you plenty of flexibility with your tickets. Booked too early or too late? No worries! The Semi Flex and Flex fares will solve all of your problems:

  • Semi Flex: You can take a train directly after or before the one initially booked on the same day. Though you will not be guaranteed a seat.
  • Flex: You can take any train departing on the same day for the same route Though you will not be guaranteed a seat nor at-seat meal service.

3. Miles

For every euro spent, you’ll earn Miles. After you have completed ten trips in one year, you will start receiving twice as many Miles per trip. These Miles can be exchanged against Eurostar and Thalys tickets. Unfortunately you cannot yet exchange your Miles on our website. For this you will have to visit the Thalys website. You can also use the Miles to buy gifts from the Thalys online shop.

Level Trips per year Conversion Validity
Silver 1 – 9 €1 = 1 Mile 2 Years
Gold 10 – 27 €1 = 2 Miles 2 Years
Platinum 28 – 99 €1 = 2 Miles 2 Years
Platinum+ 100+ €1 = 2 Miles Unlimited

4. Info SMS

You’ll receive a short message one hour prior to departure, with your seat number and traffic information in case there are any disruptions. It’s super convenient!

5. Waiting Lounges

Arrived early at the station? Your Thalys TheCard gives you access to the Thalys lounge. You can find a lounge at the following stations:

  • Thalys Lounge Brussels Midi
  • Thalys Store&More at Cologne Station
  • Salon Grand Voyageur at Paris-Nord


6. Partner offers and discounts

Take advantage of exclusive discounts and rates with these partners and organisations:

  • Accor and Design Hotels
  • Business lounges
  • Taxis and Europcar car hire
  • Museums, Relay libraries, museums, exhibitions, concert and ski hire all over Europe

How to get a Thalys TheCard

TheCard is completely free and can be used for personal or business travel. To receive or use TheCard simply:

  1. Register and order on the Thalys TheCard site
  2. Add it to your passenger profile and continue purchasing tickets as usual.
  3. Use your email confirmation as a ticket during your first trip. After you have completed your first journey you will receive your Thalys TheCard by mail.


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by Tenis Asics Gel Noosa Tri, posted 18 May 2014 on 1:19. Reply #

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by CAR, posted 7 October 2014 on 23:36. Reply #

Very informative. I have a question – If I book a semi-flex ticket on a thalys train using TheCard, and I change to an earlier train, do I need to pay the difference in fare between the two tickets? Because at the last minute, only flex tickets will be available on the earlier train which will cost more.
In this case, for example, if I want to take the 9 am train but I find a cheaper semi-flex fare on the 10 am train, can I just buy the 10 am train ticket using TheCard and board the 9 am train?

by NS, posted 11 March 2015 on 17:43. Reply #

Hey! Sorry for the delayed reply.

So this is how it works:

The Semi-flex fare (you must have a Thalys TheCard though) gives you access immediately before or after your scheduled departure time, for an identical journey. If you have a Flex fare, then it gives you flexible access to all trains on your day of departure.

However, you will not be guaranteed a seat on board if you are taking an earlier/later train that what you have originally booked. So that means you need to speak to the ticket inspector and they’ll let you know if there are any free seats and where you can sit 🙂

So to sum it up, if you choose to book a semi-flex fare for the 10 AM train but actually want to take the 9 AM train, you can do it 🙂 Just make sure you booked with your Thalys TheCard using your Capitaine Train account. And also, just be prepared for the fact that you won’t be guaranteed a seat.

by Malin, posted 13 March 2015 on 9:24. Reply #

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