Since we have implemented an English version, news have travelled fast and we are very happy to welcome our new international customers from all around the globe here at Capitaine Train!
Train booking in Europe: simpler and more affordable
Capitaine Train offers the best and cheapest ticket options for train traveling in Europe. Thanks to our vast array of carriers (SNCF, Deutsche Bahn, Eurostar, Thalys, iDTGV, Lyria and most recently iDBUS) we can offer, unique in Europe, many combinations of carriers, trains and tickets.
This gives our customers the possibility to travel across European countries at fares never available before.
With our user-friendly interface combined with the unrivalled speed, we make it easier and faster for people to plan and purchase their train tickets in the most efficient way to date.
There are a few questions and concerns that people have put to us and we would like to take this opportunity and answer some of them below:
Can I use my credit card issued in another country?
Some customers have experienced that their credit cards are declined on other booking sites and are worried that their cards are not accepted on Capitaine Train.
We’ve got great news for you! Except in the case of Deutsche Bahn, iDBUS and iDTGV tickets, the payment process is handled by us and therefore you should be able to use your credit card as with any other online purchase you make.
Which credit cards do you accept?
Currently we only accept Visa and MasterCard so you won’t be able to use American Express, Diners Club or Discover Card.
My credit card was declined when I attempted to pay
Sometimes your purchase won’t go through and an error message may show that your card was declined. This can happen when booking iDTGV trains. Some customers reported that the payment was successful, but it is more likely that your card gets declined. In this case don’t worry!
Although we have no influence on iDTGV’s payment system, there is a quick solution. We recommend you to book alternative trains from SNCF for example who often offer a similar connection. Should you have booked an SNCF train and your credit card was declined, please contact us, because sometimes cards have to be approved by us manually.
Can I print my tickets at home?
All tickets can be printed at home with the exception of Classic SNCF tickets. These are actual paper tickets, which have to be picked up at a French station or an SNCF travel office.
About 20 percent of SNCF tickets are Classic tickets. SNCF plans to have them phased out by the end of 2013. We can only recommend those tickets to travellers who have the opportunity to pick up their tickets in France before their journey. We can’t post them abroad!
I have changed my mind and would like to cancel or exchange my ticket
Most of the tickets, unlike iDTGV, iDBUS or discounted tickets, can be cancelled. If you want to be sure to be able to refund your ticket, please select semi-flexible or flexible tickets and carefully read the terms and conditions for each ticket.
To cancel a ticket just click on the "Cancel…" button below each applicable ticket. You will be automatically guided through a few quick steps. Yes, it is that simple.
For Deutsche Bahn after sales support visit their website here.