2016 in Review

by Malin Schibler, posted 12 January 2017 | 5 comments

Illustration of a train coming out of a tunnel representing the 2016 year.

In 2015 and 2013 we looked back on the year in terms of numbers… We counted the number of users, employees and the amount of kilometres covered by train. We gave you all of the details. And certain speculators came up with the wildest scenarios.

This year, we’ve stopped with the numbers. Not because they are less significant than before. Instead we wanted to change the formula to keep in line with what 2016 has brought us: a vast amount of projects, surprises and new additions.

We’d like to thank all of you for this very eventful year, both for your understanding and your outrages too. It’s helped and encouraged us to continue and improve, because it’s you, both the old betas testers and the newcomers, that have paid close attention to what we do.

  • January

    High-speed payments
    We started the year with a bang: your payments launched with a speed of 320 km/h in our machines, so your bookings can always be completed in the fastest way possible. We keep your data and information Snowden-style secure, and you’re able to buy your ticket in just a few clicks.

  • February

    Let’s talk business
    After a beta launch in November 2015, we released Captain Train for Business in February. The features are identical to our booking platform that’s open to everyone, though it has been slightly adapted to suit the needs of professionals and businesses. We think only a single-word description is in order: simplicity.

  • March

    Welcome to Trainline
    In the long and grand history of Captain Train (Capitaine Train), our fusion with Trainline, the number one seller of train tickets on the other side of the Channel, remains of our biggest events.  It provided us with a huge new set of opportunities for us to give you a real travel experience for the entire European continent.

  • May

    All visitors welcome
    We launched a new version of our website, specifically for visitors. This means that you no longer have to create an account to book a ticket with us. In our quest for the simplest and best customer experience, compulsory account creation was our Achilles heel. For our apps this still has a short while longer to go and we will soon also offer bookings without needing to create an account.

  • June

    ¡Vamos a la playa!
    After Germany and Italy, Spain was next to be added to our network of countries for which we sell tickets. At the same time, we are also very proud to offer our website and applications in Spanish. That’s because when we do something, we do it muy bien. 

  • September

    A minty fresh water
    This September, we officially became Trainline and were completed with a new mint green paint job. You may have also spotted us in the Parisian metro with our new ad campaign. This was a big surprise to many of you, especially for our most loyal users. We received a lot of valuable feedback about this and would like to thank you for it!

  • October

    The age of Dog
    This was truly a fantastic announcement for our 4 (or fewer) legged friends. We now proudly also offer animal reservations for any SNCF tickets. Small anecdote: this feature has by far been one of the most asked-for since the beginning of Captain Train. So it was a true milestone for us to meet! Feel free to tweet us any pictures of you and your animal companion when you’re travelling by train…  (0r just any picture of your pet … we don’t mind.)

  • November

    Please mind the gap
    As the colder months of the year approached, we opened our doors to the curious at Startup Assembly [link in French]. A large amount of pastries have been eaten, and plenty of presentations about our payment systems and our spirit for customer service were given to accompany their delicious taste.

  • December

    Fries, waffles and pan-European democracy
    To finish off the year, we were super happy to announce that we now also sell tickets for the Benelux countries: Belgium, Luxembourg and the Netherlands. That means you can now eat chocolate covered waffles (or fries, if that’s your thing) throughout the entire year.

If you’ve kept reading this far, awesome! Here’s a little piece of insider information: we’re already back to work on exciting projects for 2017 and we will of course be telling you all about it, right here.


5 comments

We 2 friends (senior ladies from South Africa), plan to visit France in June/July 2017 and will be making use of the services of Trainline Europe. I have received an email from you with information. I hope we will manage to make all our bookings (about 8 journeys to book) on your site. Our first train we wish to book is for 24 June and the last one is for 13 July. We would prefer to make one payment for all our trips. So I assume we can only make a booking 3 months before our last trip on 13 July in order to be able to make one international payment.

PLEASE ADVISE IF THIS IS CORRECT AND IF THIS IS THE ONLY WAY IF WE WISH TO MAKE ONE PAYMENT FOR ALL OUR TRAIN JOURNEYS. OR DO YOU RECOMMEND THAT WE BOOK THE TRAIN JOURNEYS AS THEY BECOME AVAILABLE TO BOOK (3 months before the travel date) AND MAKE SEVERAL PAYMENT, PAYING EACH JOURNEY ONCE IT IS AVAILABLE???

Your advice will be appreciated. We wish to do what will be the best in order to get the best prices.

Almerie Fourie and Elma van Eeden.

by Mrs Almerie Fourie, posted 17 January 2017 on 19:59. Reply #

Hi there Almerie,

You have two choices :

– You can book and pay for your journeys as they become available (that is to say, 3 months before the departure date of each planned journey). This could save you some money. You can also pre-book your tickets but keep in mind that the tickets can only be pre-booked for a temporary period of time. You will know how long your tickets will be pre-booked because this information will be shown on them in your cart : https://faq.trainline.eu/article/132-pre-book-tickets-and-pay-later

– You can wait until April 13th and book all your trips at the same time in one go, but the prices for the earlier trips might go up a little bit. They are often cheaper on the first day of sale, but this depends on the rail operator and their pricing system.

In other words, it’s up to you. If you want the cheapest price, I would recommend to book each leg as the timetables are released, but if it’s more convenient for you to pay all at one time, book all of your journeys at the same time, 3 months before the date of your last journey’s departure.

by Margaux Souvignet, posted 20 January 2017 on 11:30. Reply #

Happy, proud, best wishes!

by Bhushan, posted 21 January 2017 on 5:13. Reply #

Thank you Bhushan.

by Margaux Souvignet, posted 23 January 2017 on 10:38. Reply #

When will you be able to sell the NightJet tickets from ÖBB? Is this one of your projects?

by Steven, posted 18 March 2017 on 22:38. Reply #

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