Captain Train changes its name and becomes Trainline

by Malin Schibler, posted 06 September 2016 | 24 comments

Alea iacta gare de l’Est. The die is cast – our old name too. After many years of good and loyal service, we brought out old name to the depot station, in order to replace it with that of Trainline, as we announced a short few weeks ago. Since the acquisition of Captain Train by Trainline in March, both of our teams have been working closely together on a joint booking platform for Europe. To ensure that everyone finds their way around, it only made sense to have the same name and the same visual identity throughout all of Europe.

A new name and new colours

On our website:

search_en_shrink Our website is now accessible at www.trainline.eu. We’ve changed the logo and the colour schemes, though the interface and the product remains exactly the same. You still won’t find any ads or booking fees.

In our apps:

Screenshots of our mobile apps Our Android and iOS apps have also received a new paint job, in order to adapt to Trainline’s colour palette and logo. Though the functionality remains exactly the same. In the App Store and in the Play Store we’re now called Trainline EU. This helps us distinguish ourselves from the British app, which is called Trainline UK (and is for train tickets in the U.K.).

On social media:

While we were already at it, we also changed our name everywhere online. You can now get in touch with us at , @trainline_eu on Twitter, and Trainline Europe on Facebook. Feel free to come by and say hello!

A future with prospect

In time, our website and apps will merge with the services of Trainline, to offer a single and comprehensive booking platform for all trains in Europe. Whether your departing from Manchester, Dyffryn Ardudwy, Dijon, Barcelona or Rome, you’ll have all of your tickets in the same app. There’s still a long road ahead, though we’re at least now working towards our goal whilst sporting the same colours. Thank you to everyone who has been using Captain Train, especially our loyal customers. With all of our heart do we want to make this collaboration with Trainline successful for you.

24 comments

I hope you will not introduce charges for credit cards. I refuse to use Train line UK for that reason

by Michael Farmer, posted 6 September 2016 on 10:09. Reply #

Hi Michael!
We have no plans to change our pricing structure at the moment. So you won’t be seeing any booking fees or any other kind of surcharges with Trainline Europe any time soon. Instead everything stays the same as it was with Captain Train – apart from our name and colours 🙂

by Malin Schibler, posted 7 September 2016 on 15:45. Reply #

Congrats! Looking forward to see Captain Train’s unique user experience invading the UK.

by Luke, posted 6 September 2016 on 13:12. Reply #

I hope you won’t be forced to adopt train line uks absurd charging policy. I like your service because it’s free.

by Lou, posted 6 September 2016 on 15:45. Reply #

Hi Lou!
We have no plans to change our pricing structure. So you won’t be seeing any booking fees or any other kind of surcharges with Trainline Europe any time soon. Instead everything stays the same as it was with Captain Train – apart from our name and colours.

by Malin Schibler, posted 7 September 2016 on 15:46. Reply #

I hope your launch goes well and isn’t tainted by any association with the fee charging uk Trainline which is way behind other outlets in the UK in terms of fees.

by UK Traveller, posted 6 September 2016 on 17:23. Reply #

Great news, and it’s wonderful to see, in the face of the dis-heartening Brexit nonsense, that there’s going to be a union between a British and French company to make something better. As for charges, I recognise that sellers also get ripped off by credit card companies, so no problem with charges for CCs so long as debit cards are free!

by PeteM, posted 6 September 2016 on 19:00. Reply #

Hey Pete!

Thanks for your vote of solidarity! And we have no plans at this point in time to introduce any kind of payment (or booking) fees. Instead it all stays the same as it was before with Captain Train 🙂

by Malin Schibler, posted 7 September 2016 on 15:48. Reply #

Merchant card fees rip off consumers. Business passing on card fees that they already had priced in to the product and the lower bad debt experience does not justify the con.

by Merv, posted 11 September 2016 on 8:11. Reply #

I avoid using Trainline when making bookings for UK rail tickets because of their charges. I too hope it goes well but like other people have said, I hope there won’t be any “booking fees” added to the fares.

by Brian D, posted 6 September 2016 on 23:08. Reply #

Hi Brian!

We very much understand your concern. Though as you may see in the other comments, we have no plans to change our pricing structure at the moment or introduce any kind of new fees. Instead it all stays the same – apart from our name and colours!

by Malin Schibler, posted 7 September 2016 on 15:50. Reply #

I like your expansion of the service, but I am afraid for additional booking fees… as from the first fee on, you will be seeing me waving farewell.

by Steven C, posted 7 September 2016 on 0:10. Reply #

Hi Steven!

We do not intend on adding any kind of booking fee to our pricing structure. Instead everything stays the same as it was with Captain Train – minus our name and colours. So we really hope we can still keep you on board and don’t have to say goodbye just yet 🙂

by Malin Schibler, posted 7 September 2016 on 15:55. Reply #

Hi
Have loved your site in past. Keep up the good work. Will you be adding charges now, like UK. I use your site cos it is free. Good luck with your venture.

by Desma Vanderwert, posted 7 September 2016 on 2:04. Reply #

Hi there Desma!

Firstly – thank you very much for being such a loyal Captain Train/Trainline user. We immediately recognised your name 🙂

And we have absolutely no plans to introduce any kind of fees or surcharges. Instead our pricing structure stays the same as with Captain Train. So hopefully this offers some reassurance.

Thanks again and especially for your vote of confidence!

by Malin Schibler, posted 7 September 2016 on 15:53. Reply #

The site hasn’t changed… but all the timetables have disappeared 🙁 That was a very convenient feature of the old site. (timetable.captaintrain.com)

by Christophe, posted 7 September 2016 on 15:22. Reply #

I’m hoping, like others, that this really doesn’t change anything. I’ve been a loyal fan and have referred tons of people to Captain Train.

by Lorri, posted 8 September 2016 on 15:46. Reply #

Hoping that the “three engineers obsessed with simplicity” have free reign and are never overruled by clueless management! I don’t even care about some small fee; the beauty of your site is in how it works and its utter rejection of ads and animations to distract users from their goals.

by Danielle, posted 9 September 2016 on 0:41. Reply #

It has been one great ride Capitain !

I hope the greatness that you carefully brought into this does not get diluted with clueless contributions…

I would gladly back you up in your next endeavor,

Best to you,

by Gabriel, posted 9 September 2016 on 9:09. Reply #

With your new marketing power, do you think you might be able to charter new service that European railroads no longer want to provide their passengers, such as better connections between Germany and the south of France? When I search for overnight connections between Berlin and Marseille for example, everything runs through Paris with 5 to 10 hour delays. Captain Train was stymied by DB’s refusal to let them sell overnight service. Is Trainline going to be able to offer the Austrian substitute product, which could fix some of these service gaps starting in December?

by Richard Tolmach, posted 9 September 2016 on 23:14. Reply #

Hello there I am looking to get to Calpe in Spain – could you recommend the best way by train please?

by Lesley, posted 19 September 2016 on 16:16. Reply #

Will overseas travellers still be able to buy and pay for tickets with their foreign credit cards as easily as before with the captaintrain.com site? It was one of the gigantic advantages over the French SNCF site… we are a (non-ticketing) travel agency, and we have recommended hundreds of travellers to your excellent site when it was captain train…
thanks in advance

by Sarah, posted 26 September 2016 on 19:31. Reply #

It’s good you didn’t lose anything that captain train had as a value

by Chris, posted 8 November 2016 on 13:00. Reply #

It’s not about the name, it is the value of the services that matter. Well done guys.

by Billias Mac Pappas, posted 8 November 2016 on 13:02. Reply #

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