Current travel information

by Mick Aberman, posted 14 November 2015 | 3 comments

Updated – 08:40 Tuesday November 17th

All domestic and international services are operating normally.

French borders are ​open with increased border checks. Please allow for additional time for international trains.


SNCF

All services are running as per normal and security has been increased in stations and on trains.

Any passengers who were unable to travel over the weekend or who have a trip taking place before the 19th of November (and do not wish to travel), are eligible for a refund from SNCF. Please get in touch with us and we will take care of this for you.

Thalys

All trains are running to all destinations, with increased security measures.

Thalys tickets to and from Paris for trips taking place before the 17th of Nov. can be refunded by Captain Train. Please contact us by email.   Trips taking place before the 22nd of Nov. can be exchanged directly by calling the following number: +33 8 92 35 35 35 

Eurostar

All services running normally. Eurostar advises all customers to allow 60 minutes for check-in and to regularly check eurostar.com. Tickets can be exchanged for free (within 60 days) if you are travelling today, by contacting Eurostar directly at 03432 186186 (UK). No refunds are possible.  

iDTGV, OUIBUS & OUIGO

All trains running. No refunds are currently planned.

DB Bahn

Normal traffic.

Trips to and from Paris taking place before November 21st are refundable without fees. Please contact DB directly at +49 (0)1806 101 111 or by email at fahrkartenservice@bahn.de. Do not cancel your DB tickets on our website.  

RATP

Disneyland Paris is closed today in solidarity with the victims.

For more information on the traffic status of the Parisian metro, bus and local trains, please see the RATP’s website.

Contact

Police

Captain Train

We can be reached by email and on Twitter.

Our thoughts are with the families and friends of the victims.


3 comments

Hola, ¿? la verdad ¿?, pues sólo puedo decir que por medio de ellos he conseguido preparar un viaje em bicicleta por la Ruta del Río Loira, siempre me han dado soluciones, los medios, opciones, etc etc. un trato excepcional, personal, respetuoso y poniéndose caso en mi piel y en mi situación.
La pena es que en España no me han dado tanta información ni tanta ayuda, casi podría decir que en Internacional de Renfe ni se han preocupado después de llamar e ir a las estaciones como 5 veces.
Mil Gracias a tí V.

by Alfredo, posted 31 March 2016 on 21:04. Reply #

¡Hola Alfredo!

Estoy contento que hayas conseguido tus billetes de tren que te permiten llevar tu bici. Muchas gracias por el comentario, ¡y que tengas un buen viaje!

by Vincent, posted 1 April 2016 on 9:27. Reply #

¡Por fin!Ahora lo entiendo, siempre me había perdido con el típico gráfico del globo y los pu#tstoi&n8230; Muchas gracias por vuestro trabajoUno de letras

by Anisha, posted 19 July 2016 on 0:51. Reply #

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